PRIVACY POLICY

Effective Date: August 4, 2026
Last Updated: August 4, 2026

Alabama Sign Company is a trade name of IronGrid Media, Inc. (“Alabama Sign Company,” “we,” “us,” or “our”). We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, place an order, submit artwork, communicate with us, sign up for text messages, or otherwise interact with Alabama Sign Company.

This Privacy Policy applies to the website located at https://alsignco.com, along with related pages, forms, landing pages, and digital services that link to this Policy.

By using our website or providing information to us, you acknowledge that you have reviewed this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• The Alabama Sign Company website;
• Online quote, contact, order, upload, and project-request forms;
• Email, telephone, and text-message communications;
• Customer service and project-management communications;
• Online advertising and analytics technologies;
• Social media pages and interactions;
• In-person communications and transactions;
• Related online stores, portals, or subdomains that link to this Policy; and
• Other interactions with Alabama Sign Company.

A separate privacy notice, contract, or platform policy may apply to certain services, online stores, payment systems, or third-party platforms.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information such as:

• Name;
• Company or organization name;
• Email address;
• Telephone number;
• Billing and shipping address;
• Project location;
• Account or login information;
• Product and service interests;
• Quote and order details;
• Project specifications;
• Measurements, quantities, materials, deadlines, and installation requirements;
• Artwork, logos, photographs, brand files, and other uploaded content;
• Communications, requests, feedback, and support inquiries;
• Marketing and text-message preferences;
• Payment and transaction information;
• Tax-exemption or resale-certificate information;
• Information submitted through surveys, promotions, or reviews; and
• Any other information you voluntarily provide.

Payment-card information may be processed directly by a third-party payment processor. Alabama Sign Company may not receive or retain complete payment-card numbers.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Approximate location derived from an IP address;
• Pages visited;
• Referring and exit pages;
• Date and time of visits;
• Time spent on pages;
• Links and buttons selected;
• Website errors and performance information;
• Advertising identifiers;
• Cookie identifiers; and
• Other technical and usage information.

Information From Third Parties

We may receive information from:

• Advertising and analytics providers;
• Social media platforms;
• Payment processors;
• Shipping and fulfillment providers;
• Promotional-product suppliers;
• Apparel and product vendors;
• Business partners;
• Publicly available sources;
• Referral partners; and
• Customers or organizations that provide information about their employees, representatives, or authorized contacts.

3. How We Use Information

We may use personal information to:

• Respond to inquiries;
• Prepare quotes and estimates;
• Process and fulfill orders;
• Produce signs, graphics, apparel, promotional products, engraved products, and related materials;
• Review artwork and project specifications;
• Schedule consultations, production, delivery, shipping, or installation;
• Communicate about orders, projects, payments, approvals, and deadlines;
• Provide customer support;
• Maintain customer and project records;
• Process payments and prevent fraud;
• Send invoices, receipts, and account notifications;
• Send text messages when authorized;
• Send marketing communications when permitted;
• Improve our website, services, customer experience, and operations;
• Analyze website use and advertising performance;
• Personalize website content and advertising;
• Protect our systems, customers, employees, and business;
• Detect and prevent misuse, fraud, or security incidents;
• Enforce our agreements and policies;
• Comply with legal and regulatory obligations; and
• Establish, exercise, or defend legal claims.

We may also combine information collected through different interactions when permitted by law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, session-replay tools, analytics technologies, and similar technologies.

These technologies may be used to:

• Operate essential website features;
• Remember preferences;
• Maintain website security;
• Understand how visitors use the website;
• Measure traffic and performance;
• Improve website functionality;
• Track conversions;
• Support advertising and remarketing; and
• Personalize content or advertisements.

For more information, review our Cookie Policy at:

https://alsignco.com/cookie-policy

5. Analytics and Advertising

We may use third-party analytics and advertising services, including services offered by search engines, social networks, website-hosting providers, and advertising platforms.

These providers may collect information about your activity on our website and other websites using cookies, pixels, device identifiers, and similar technologies.

Depending on applicable law, certain disclosures to advertising providers may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

Alabama Sign Company does not sell personal information in exchange for monetary payment.

Where required by law, you may have the right to opt out of certain advertising-related disclosures or processing.

6. Email Marketing

We may send promotional emails when you request information, become a customer, subscribe to communications, or otherwise provide legally sufficient permission.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even after unsubscribing from marketing messages, you may continue to receive non-promotional communications concerning active quotes, orders, payments, projects, warranties, customer service, or legal matters.

7. Text Messages

When you provide your mobile number and consent to receive text messages, we may send messages concerning:

• Quote requests;
• Order updates;
• Artwork approvals;
• Production status;
• Installation scheduling;
• Delivery or pickup;
• Payment reminders;
• Customer support;
• Promotions; and
• Other matters described when you opt in.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply. You may opt out by replying STOP. You may request assistance by replying HELP.

Text-message opt-in information and consent will not be sold or shared with third parties for their independent marketing purposes.

Additional terms are available at:

https://alsignco.com/sms-policy

8. Artificial Intelligence

Alabama Sign Company may use artificial intelligence, machine learning, automation, and generative technologies to support certain business functions.

These uses may include:

• Drafting or organizing written content;
• Developing preliminary design concepts;
• Generating visual inspiration or mockup elements;
• Improving internal workflows;
• Summarizing information;
• Supporting customer service;
• Reviewing data;
• Assisting with project planning; and
• Performing administrative tasks.

AI-assisted material may be reviewed, edited, approved, or rejected by a member of our team before it is used in a customer project.

Additional information is available at:

https://alsignco.com/ai-use-disclosure

9. How We Disclose Information

We may disclose personal information to:

Service Providers

We may disclose information to companies that help us operate our business, including:

• Website-hosting providers;
• Cloud-storage providers;
• Customer-relationship and project-management platforms;
• Email and text-message providers;
• Payment processors;
• Analytics and advertising providers;
• Shipping and delivery companies;
• Technology and cybersecurity providers;
• Professional advisers; and
• Customer-service providers.

Production and Fulfillment Partners

We may provide necessary project information, shipping information, artwork, or order specifications to manufacturers, wholesalers, decorators, printers, installers, shipping providers, and other production partners involved in completing an order.

These parties receive only the information reasonably necessary to perform their role.

Business Transactions

Information may be disclosed as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law, court orders, subpoenas, or legal process;
• Respond to lawful government requests;
• Enforce agreements or policies;
• Protect our rights, property, customers, employees, or the public;
• Investigate fraud, misuse, or security incidents; or
• Establish, exercise, or defend legal claims.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

10. Text-Message Information

Mobile information, text-message opt-in data, and text-message consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be provided to telecommunications carriers, messaging platforms, aggregators, vendors, and service providers solely as needed to deliver and support the text-message program.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Complete quotes and orders;
• Maintain project and transaction records;
• Provide customer service;
• Fulfill warranty obligations;
• Comply with tax, accounting, and legal requirements;
• Resolve disputes;
• Enforce agreements;
• Protect against fraud; and
• Support legitimate business operations.

Retention periods vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

We may retain certain records after a customer relationship ends when required or permitted by law.

12. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information.

However, no website, network, database, email system, or electronic transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your information or account has been compromised.

13. Data Breaches

If we determine that a security incident involving personal information requires notification under applicable law, we will provide legally required notices to affected individuals, regulators, or other parties.

14. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request confirmation of whether we process your personal information;
• Access personal information;
• Correct inaccurate information;
• Request deletion;
• Obtain a portable copy of certain information;
• Opt out of certain targeted advertising;
• Opt out of the sale or sharing of personal information;
• Opt out of certain profiling;
• Restrict or object to certain processing;
• Withdraw consent;
• Appeal a decision concerning a privacy request; and
• Receive equal service without unlawful discrimination for exercising privacy rights.

These rights are not absolute and may not apply in every circumstance.

To submit a privacy request, contact:

Email: orders@irongridmedia.com
Phone: 256-886-1445

We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law.

An authorized agent may submit a request where applicable, but we may require proof of authorization and identity verification.

15. California Privacy Information

California residents may have rights under California privacy law, subject to statutory thresholds, definitions, and exceptions.

These rights may include the right to request information concerning categories of personal information collected, sources, purposes, recipients, sales or sharing, and specific pieces of information.

California residents may also have rights to request deletion or correction and to opt out of certain sales, sharing, or targeted advertising activities.

Alabama Sign Company does not knowingly sell personal information for monetary consideration.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

16. Global Privacy Control and Do Not Track

Some browsers and extensions offer privacy signals, including Global Privacy Control.

Where applicable law requires us to recognize a valid browser-based opt-out preference signal, we will process the signal as required for the browser or device from which it is received.

Because there is no universally accepted standard for traditional “Do Not Track” signals, our website may not respond to all such signals.

17. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. They are not directed to children under 13.

We do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

18. Third-Party Websites

Our website may link to websites, applications, payment portals, social networks, manufacturers, suppliers, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party services. Review the applicable third party’s policies before providing information.

19. International Visitors

Alabama Sign Company is based in the United States. Information submitted through our website may be processed and stored in the United States or other countries where our service providers operate.

Privacy protections in those jurisdictions may differ from those in your location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised effective date or last-updated date. Your continued use of the website after an update constitutes acknowledgment of the revised Policy.

21. Contact Information

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

IronGrid Media, Inc. d/b/a Alabama Sign Company
4628 Commercial Drive NW
Huntsville, Alabama 35816

Phone: 256-886-1445
Email: orders@irongridmedia.com
Website: https://alsignco.com