SMS POLICY AND TEXT-MESSAGE TERMS

Effective Date: August 4, 2026
Last Updated: August 4, 2026

These SMS Policy and Text-Message Terms (“SMS Terms”) govern text messages sent by or on behalf of IronGrid Media, Inc. d/b/a Alabama Sign Company (“Alabama Sign Company,” “we,” “us,” or “our”).

By opting in to receive text messages, you agree to these SMS Terms, our Privacy Policy, and any additional disclosures presented when you enroll.

1. Program Description

Alabama Sign Company may offer text-message programs for customers, prospective customers, vendors, and other authorized recipients.

Messages may include:

• Responses to inquiries;
• Quote notifications;
• Order confirmations;
• Artwork or proof notifications;
• Approval requests;
• Production updates;
• Scheduling communications;
• Installation updates;
• Pickup, delivery, or shipping notices;
• Invoice and payment reminders;
• Customer-service communications;
• Account notifications;
• Promotions and special offers; and
• Other information relating to Alabama Sign Company.

2. Consent to Receive Messages

You may opt in by:

• Submitting a website form;
• Selecting an SMS consent checkbox;
• Providing written consent;
• Initiating a text-message conversation;
• Requesting text updates;
• Providing consent during a telephone or in-person interaction; or
• Using another legally recognized opt-in method.

By opting in, you authorize Alabama Sign Company and its messaging providers to send text messages to the mobile number you provide.

Messages may be sent using automatic telephone dialing systems, automated technology, or prerecorded or artificial content where permitted by law.

Consent to receive promotional text messages is not a condition of purchasing any product or service.

3. Transactional and Marketing Messages

Some messages are transactional or informational, such as order updates, approval requests, payment reminders, or appointment notifications.

Other messages may be promotional, such as product announcements, special offers, or reminders about available services.

Your consent may apply differently to transactional and promotional communications depending on how you enrolled and applicable law.

4. Message Frequency

Message frequency varies based on your interaction with Alabama Sign Company, the number of active projects or orders, and your communication preferences.

Marketing message frequency may also vary.

5. Message and Data Rates

Message and data rates may apply according to the terms of your wireless service plan.

Alabama Sign Company does not charge a separate fee to receive text messages, but your wireless carrier may impose charges.

6. How to Opt Out

You may revoke consent and stop text messages at any time by replying:

STOP

We may also recognize other reasonable opt-out requests as required by law, including:

• CANCEL;
• END;
• QUIT;
• UNSUBSCRIBE;
• REVOKE; or
• OPT OUT.

After opting out, you may receive one final message confirming that your request has been processed.

Your opt-out request may apply only to the specific number or text-message program from which the message was sent.

You may continue to receive messages from a different Alabama Sign Company number or program unless you opt out from that program as well or clearly request that all text messaging stop.

7. How to Get Help

For assistance, reply:

HELP

You may also contact us at:

Phone: 256-886-1445
Email: orders@irongridmedia.com

8. Re-Enrolling

After opting out, you may re-enroll by completing a new opt-in process or otherwise providing legally sufficient consent.

9. Telephone Number Responsibility

You represent that:

• You are the subscriber or customary user of the mobile number provided;
• You are authorized to consent to messages sent to that number; and
• The information you provide is accurate.

You agree to notify Alabama Sign Company if your mobile number changes or is reassigned.

10. Supported Carriers

Message delivery may depend on your wireless carrier, device, coverage, network availability, and other factors beyond our control.

Not all carriers or devices may support all features.

Wireless carriers are not responsible for delayed or undelivered messages.

11. Message Delivery

We do not guarantee that every message will be delivered or received.

Messages may be delayed or blocked due to:

• Carrier restrictions;
• Network conditions;
• Device settings;
• Spam filtering;
• Incorrect telephone numbers;
• Service interruptions; or
• Other circumstances outside our control.

12. Privacy

Information collected through the text-message program is handled in accordance with our Privacy Policy:

Privacy Policy

Text-message opt-in information and consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be disclosed to telecommunications carriers, aggregators, messaging providers, subcontractors, and service providers solely as necessary to operate and support the text-message program.

13. No Sale of SMS Consent

Alabama Sign Company does not sell, rent, or transfer text-message consent records or mobile opt-in information to third parties for their independent advertising or marketing.

14. Service Providers

We may use third-party platforms, telecommunications carriers, messaging aggregators, software providers, or customer-relationship systems to send, receive, organize, and retain messages.

Those providers may process your mobile number and message content solely in connection with providing services to Alabama Sign Company.

15. Security

Text messages are not guaranteed to be secure or encrypted.

Do not send passwords, complete payment-card numbers, Social Security numbers, sensitive medical information, or other highly sensitive information by text message.

16. Promotional Communications

Where legally required, promotional text messages will be sent only after receiving the applicable consent.

You may withdraw promotional SMS consent at any time without affecting your ability to purchase products or services.

17. Compliance

Alabama Sign Company intends to operate its text-message programs in accordance with applicable federal and state laws, carrier requirements, and messaging-industry standards.

Nothing in these SMS Terms waives any right or obligation that cannot legally be waived.

18. Changes to the Program

We may:

• Add or remove message types;
• Change sending numbers or providers;
• Suspend or discontinue a text-message program;
• Modify message frequency; or
• Update these SMS Terms.

An updated version will be posted on our website with a revised date.

19. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, Alabama Sign Company is not responsible for:

• Delayed, failed, or misdirected messages;
• Carrier or network problems;
• Unauthorized access to a recipient’s mobile device;
• Charges imposed by a wireless carrier;
• Actions taken based on an incomplete or delayed message; or
• Losses caused by circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot legally be excluded.

20. Governing Law

These SMS Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these SMS Terms will be resolved in the state or federal courts serving Madison County, Alabama.

21. Contact Information

IronGrid Media, Inc. d/b/a Alabama Sign Company
4628 Commercial Drive NW
Huntsville, Alabama 35816

Phone: 256-886-1445
Email: orders@irongridmedia.com
Website: https://alsignco.com